1. General

    1. How do you pronounce Xetum?

      Xetum is pronounced zeh-tum with a short "e", as in "Edwin".

  2. Shipping

    1. What are shipping costs?

      USA and Canada

      We currently offer free ground shipping throughout the USA and Canada. There is an additional charge to Alaska and Hawaii. We also offer second day air or next day air (overnight) shipments for the cost of the shipping. We calculate the costs based on shipping location using UPS rates. Rates vary according to the distance from our shipping location (ZIP code 07481). To calculate the cost of shipping go to the UPS website, enter your ZIP code in the 'destination' field and our ZIP code (07481) in the 'departure' field.  https://wwwapps.ups.com/ctc/request?loc=en_US&WT.svl=PNRO_L1

      We charge UPS rates, and still reserve the right to send orders by other means.

      Canada specific

      We take no responsibility  for charges made by Canadian Customs Duties.


      We offer free shipping Worldwide.

      Custom Duties and VAT

      Customs and VAT are not calculated in shipping costs and we take no responsibility for customs duties and/or VAT charges on shipments. Custom duties and VAT payments are the sole responsibility of the customer. We are currently establishing a shipment center in one of the EEC countries. Once functioning prices in Euros will include VAT.

    2. How long will it take for my order to be delivered?

      All orders received by noon Eastern Standard Time on a business day, will ship the same day. Orders received after noon will be shipped the following business day. Occasionally, orders will leave the following business day. UPS ground shipping orders to be delivered to areas in the vicinity of our shipping center (Wyckoff NJ), will be delivered by the next business day. However, UPS guarantees 4 to 7 business days for ground shipping. Next Day Air (overnight) or Second Day Air will of course arrive one or two business days, respectively, after shipment.

    3. Will I be charged VAT or Tax and Customs duties?

      We do not include customs and VAT charges in our pricing calculation and take no responsibility for customs duties and/or VAT charged for any shipment. We are currently working on establishing a shipping center to be located in one of the EEC countries. Once functioning, prices in Euros will include VAT.

  3. Service and Repairs

    1. How can you change the watch strap?

      Our watch straps are attached using a 20mm springbar to allow for convenient strap changes. You can purchase a Xetum replacement watch strap, or you may also use a third-party watch strap with a compatible size.